Parcel delivery: an update on ongoing disruptions linked to the Coronavirus/Covid–19
n the context of the collective fight against the spread of the Coronavirus / Covid-19, Cubyn has chosen to continue its activities.
Aware that we all have a responsibility and a role to play, we have decided to provide storage for free for essential products during the crisis. This applies to:
necessities, health, hygiene, and food,
new merchants and those already at Cubyn,
until at least 18 May 2020.
We have adapted our organization to effectively protect all our teams and deliver the best possible quality of service in this context. As parcels are not a vector of contamination, as transport continues to operate and as no country has closed to the entry of goods, it seems logical and useful to us to maintain this possibility.
Cubyn warehouse and head office
Head Office : No disturbance at the moment
✅ Web app: OK - Full-service
✅ Customer Support: OK - Full-service
✅ Tech Support: OK - Full-service
✅ Account Management: OK - Full-service
Cubyn warehouse : No disturbance at the moment
✅ Inbound orders: OK - Full-service
✅ Outbound orders: OK - Full-service
✅ Storage capacity: OK - Full-service
We do our best to protect our teams and ensure maximum service
We remind you that the virus only lasts a maximum of 3 hours on cardboard or plastic, so there is no risk of contamination with the packages
Shipping networks status
Thanks to the combined use of several carriers for each delivery mode, we continue to cover areas inaccessible to some carriers.
If you are wondering how we manage to maintain the service when other logisticians are closing down Standard shipping or entire zones, we invite you to read this article.
✅ Cubyn Standard FR : OK - Full-service
Restricted areas: none, but the announced disturbances are there. Thanks to our multi-carrier approach, we ensure continuity of service on the Standard and take charge of any additional costs. With these disruptions, we are no longer able to offer the AdValorem Warranty option on the Cubyn Standard. We strongly advise you to consider Express whenever possible. Many disruptions are likely to occur next week.
✅ Cubyn Express FR : OK - Full-service
Restricted areas: none - no more restriction on Corsica
❌ Cubyn Relay FR & INT: Stopped - No Service
Restricted areas: All - No Service
✅ Cubyn Standard INT : OK - Very low impact
Restricted areas: Guinea Bissau / Mauritius / Cuba / Uzbekistan (orders to these countries will now be automatically added in the "error" tab of your Cubyn app) ⚡️
✅ Cubyn Express INT : OK - Very low impact
Conditions of delivery
❌ Delivery time : No more guaranteed delivery time - No more refund for delays starting March 16, 2020
❌ Countersignature Standard or Express: No Service - No more refunds for Delivered Not Received starting March 19, 2020
❌ AdValorem Warranty on Standard : No more warranty on Standard starting March 27, 2020
✅ AdValorem Warranty on Express : OK - Full-service
☑️ Returns: OK - Partial Service due to less open post offices (list of open French post offices)
Find this page always up to date here: https://www.cubyn.com/resources/parcel-delivery-an-update-on-ongoing-disruptions-with-coronavirus-covid-19