Parcel delivery: an update on ongoing disruptions linked to the Coronavirus/Covid–19
n the context of the collective fight against the spread of the Coronavirus / Covid-19, Cubyn has chosen to continue its activities.
Aware that we all have a responsibility and a role to play, we have decided to provide storage for free for essential products during the crisis. This applies to:
necessities, health, hygiene, and food,
new merchants and those already at Cubyn,
until at least 15 june 2020.
We have adapted our organization to effectively protect all our teams and deliver the best possible quality of service in this context. As parcels are not a vector of contamination, as transport continues to operate and as no country has closed the entry of goods, it seems logical and useful to us to maintain this possibility.
Cubyn warehouse and head office
Due to a significant spike in demand, our warehouse may have to prioritize certain stock entries and shipments. For some, this will result in slight processing delays.
Our Customer Support must also prioritize the tickets by having 1 to 2 days of treatment on the non-urgent ones to respond within the day to the most important ones.
Head Office : Some delays may occur on non-urgent tickets
✅ Web app: OK - Full-service
✅ Customer Support: OK - Full-service but some delays on non-urgent tickets may occur
✅ Tech Support: OK - Full-service
✅ Account Management: OK - Full-service
Cubyn warehouse : Some delays may occur
✅ Inbound orders: OK - Full-service but some delays may occur
✅ Outbound orders: OK - Full-service but some delays may occur
✅ Storage capacity: OK - Full-service
We do our best to protect our teams and ensure maximum service
We remind you that the virus only lasts a maximum of 3 hours on cardboard or plastic, so there is no risk of contamination with the packages
Shipping networks status
Thanks to the combined use of several carriers for each delivery mode, we continue to cover areas inaccessible to some carriers. No notable change since April 7.
If you are wondering how we manage to maintain the service when other logisticians are closing down Standard shipping or entire zones, we invite you to read this article.
The huge backlog in carriers networks linked to the stores re-opening in France is still increasing. We are in a Christmas-like period without the usual preparation.
To "manage" their backlog, carriers don’t scan the parcels at reception. The status is still « Shipped / In Transit » at Cubyn but carriers tracking pages show no data information.⚡️
❌ Cubyn Standard FR : Full-service with high disturbance
Restricted areas: none but high disturbance with significant processing delay. We will dispatch the flow according to the progress of each carrier. ⚡️
❌ Cubyn Express FR : Full-service with high disturbance
Restricted areas: none but high disturbance with significant processing delay. We will dispatch the flow on carriers like Chronopost, DHL, Colis-Privé and TNT-FedEx. ⚡️
✅ Cubyn Relay FR & INT: OK - Full-service
Restricted areas: none - gradually reopening.
✅ Cubyn Standard INT : OK - Very low impact
Restricted areas: Guinea-Bissau only (orders to this country will now be automatically added in the "error" tab of your Cubyn app)
✅ Cubyn Express INT : OK - Very low impact
Conditions of delivery
❌ Delivery time : No more guaranteed delivery time - No more refund for delays starting March 16, 2020
✅ Delivery signed on Standard or Express : OK - Full service
❌ AdValorem Warranty on Standard : No more warranty on Standard starting March 27, 2020
✅ AdValorem Warranty on Express : OK - Full service except on Delivered not Received
✅ AdValorem Warranty on Relay : OK - Full service including on Delivered not Received
✅ Returns: OK - Full Service due to more open post offices (list of open French post offices) - no service from Spain
Find this page always up to date here: https://www.cubyn.com/resources/parcel-delivery-an-update-on-ongoing-disruptions-with-coronavirus-covid-19